Website Terms and Conditions

Online Member Services

Website Terms and Conditions

About this website


Access to this website is conditional upon your acceptance of and compliance with the terms, conditions, notices and disclaimers contained in this document (known as the "Terms of Use"). By viewing, accessing or using the Queensland Country Health Fund Ltd website (the 'site' or ‘website’), including any linked page or related content, you agree to be bound by and accept the following terms and conditions. Queensland Country Health Fund reserves the right to amend the Terms of Use at any time.


Information on this website is provided by Queensland Country Health Fund Ltd ABN 18 085 048 237. The information provided on this site is general in nature, regarding the products and services offered by Queensland Country Health. Information provided in this website does not constitute an offer or an intention to enter into a legally binding contract. It does not take into consideration your personal needs or financial situation. Where reference is made to legal or other compliance information such as the Health Benefits Guide, Smart Start Guide or Membership Guide, you should take this information into consideration along with your own personal and financial situation before making any purchasing decision.


The information on this site may change at any time and although Queensland Country Health Fund makes every effort to keep the content current, it does not guarantee its currency as there may be delays, errors or omissions. We may change Rules and benefit levels from time to time. Therefore, If you anticipate seeking treatment for which a claim may be payable by Queensland Country Health Fund, please contact us before receiving treatment to determine what, if any, benefit may be payable. All results from calculators on the site are simulations, the sole purpose of which is to provide an indication of price only and constitute neither an offer, nor a quote, nor a pre-qualification for cover. All covers are subject to the Health Fund Rules, a copy of which can be obtained by contacting Queensland Country Health Fund on 1800 813 415. In the event of any inconsistency arising between site content and the Health Fund Rules, the Health Fund Rules will prevail.


We will make all reasonable effort to ensure that the site is available 24 hours a day, seven days a week. However, electronic services are subject to interruption or breakdown. Therefore, access to our website is offered on an "as is" and "as available" basis only.



Online Member Services


Queensland Country Health Fund will provide its policyholders, who register via this website, with online access to their policy information.

Queensland Country Health Fund has the sole right and discretion to determine a policyholder’s eligibility for access to Online Member Services (‘OMS’), the extent of that access and the level of online services that will or will not be made available. It may also, at its sole discretion and without notice, terminate a policy holder's password, deactivate their online account for any reason and/or discontinue providing any or all of the online services. You agree that Queensland Country Health Fund will not be liable to you or any third-party for any termination or restriction of your access to the online services.

Queensland Country Health Fund reserves the right at any time to time to modify or discontinue, temporarily or permanently, all or any part of the online services with or without notice. You agree that Queensland Country Health Fund will not be liable to you or to any third party for any modification, suspension or discontinuance of all or any of the online services.

Information provided by you through OMS to Queensland Country Health Fund will be processed within two business days of receipt. No warranty is provided to you in relation to the order in which those transactions are processed. 

You are responsible for all content that you provide to Queensland Country Health Fund via the OMS of this website. You are also responsible for providing true, accurate, current and complete information about yourself as prompted by the registration process. In particular to register, you must provide your real name, birth date and email address.

Queensland Country Health Fund has the right to suspend or terminate your registration for web services if you provide any information that is untrue, inaccurate or not current, or Queensland Country Health Fund has reasonable grounds to suspect you have. 

You agree not to provide your OMS password to anyone and you will keep this password secure at all times. If you do disclose your password to anyone you are fully responsible for the implications of their actions.

You will not upload, send, post or otherwise transmit to this website any unsolicited messages or any offensive, harmful, defamatory, fraudulent or otherwise unlawful material or any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You will not use this website or any of the OMS for any purpose that is unlawful, breaches any law, infringes a third party's rights or is prohibited by these Terms of Use, including anything which affects the security of this website or interferes with other users (including transmission of spam).



Links to other websites


Links to third party websites provided on this site are provided in good faith. We do not have control over the content or functions provided on these sites and recommend that you abide by the website terms and conditions of use for these websites.


Any product offers or statements made on third party sites are the responsibility of the operator of the third party site. If you intend to download any software or purchase any product or service from a third party site, please read any relevant terms and conditions and ensure the product is right for you. Queensland Country Health Fund Ltd may receive payments from operators of third party websites in relation to products or services supplied by the operator as a result of you linking to the third party website.





Queensland Country Health Fund takes every possible measure to ensure that any information provided to us over the internet is kept secure. However Queensland Country Health Ltd will not be responsible for any unauthorised access to that information during its transmission to us. There is the risk that information sent to or from this site may be intercepted, corrupted or modified by third parties. Queensland Country Health Fund makes no warranty about the strength or effectiveness of the encryption of information sent across this site and Queensland Country Health Fund is not responsible for events arising from unauthorised access to information provided by users over this site. There are alternative methods of providing us with information and this can be discussed by contact 1800 813 415 during business hours.





The products and services described in this site are only available to permanent residents of Australia who are currently living in Australia. The law applicable to this website and to disputes arising out of its use is the law of the State of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.



Limitation of liability


Subject to any responsibilities implied by law and which cannot be excluded, Queensland Country Health Fund and any of its staff or agents are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever arising out of or referable to material, or any error, omission or misrepresentation on the Queensland Country Health Fund website.


You further acknowledge that risks of damage to your software, hardware or stored information may arise due to your use of this Site. Queensland Country is not liable for any damage or loss incurred by you as a result of using the Site. You are responsible for maintaining the security of your own software, hardware and stored information.





These Terms of Use (and the agreement constituted by your use of the information, graphics and materials on the Queensland Country website) and your access to the Queensland Country website may be terminated at any time by Queensland Country Health Fund Ltd without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by Queensland Country Health Fund Ltd will survive termination, however, you will no longer be authorised to access the Queensland Country website.





The information and material contained in this site is subject to copyright which is owned by Queensland Country Health Ltd. Except where necessary for viewing the material on this website, or for non-commercial use, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws or these Terms of Use, no material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Queensland Country Health Ltd.



Acceptance of Terms of Use


You acknowledge and accept that your use of the Queensland Country website indicates your acceptance of these Terms of Use and the Privacy and Security Statement.

Queensland Country Health Fund Ltd may at any time vary the Terms of Use by publishing the varied Terms of Use on the Queensland Country website. You accept that by Queensland Country doing this, we have provided you with sufficient notice of the variation.